Refund and Return Policy

At Apollo Group TV, we strive to provide the best IPTV subscription services to our customers. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Subscription Refunds

• 72 Hours Money-Back Guarantee: We offer a 72 Hours money-back guarantee for all new subscriptions to Apollo Group TV. If you are not satisfied with our service within the first 72 Hours of purchase, you can request a full refund. To be eligible for a refund, you must submit your request within 72 Hours of the initial subscription purchase date.

• Eligibility for Refund: Refunds are only available under the following conditions:

  • You have not already used the service for more than 50% of the subscription period.
  • You have not violated any terms of use or engaged in activities such as sharing or reselling your subscription.
  • You have not experienced any technical issues due to factors outside of our control (e.g., issues with your internet service provider, device compatibility, etc.).

2. Non-Refundable Situations

Refunds are not available in the following situations:

• You have exceeded the 7-day window for refund requests.
• You have already used the service beyond the trial period or for a significant portion of the subscription.
• You have encountered technical issues that are not related to our service or are due to your device or internet connection.
• You have violated the terms and conditions of the service.

3. How to Request a Refund

If you are eligible for a refund, please contact our customer support team via email at [Your Email Address]. Include the following information in your request:

• Your order number or subscription ID.
• The reason for your refund request.
• The date of purchase.

Once we receive your request, we will process your refund within [7-10 business days]. Refunds will be issued to the original payment method used during the purchase.

4. Subscription Cancellations

• Cancellation of Subscription: You may cancel your subscription at any time. However, please note that cancellations will only be effective for future billing cycles. No refunds will be issued for the current billing period if you cancel after the service has already been rendered.

• Automatic Renewal: If your subscription is set to auto-renew, you may cancel the automatic renewal feature at any time before the renewal date to avoid future charges.

5. Return of Equipment

Apollo Group TV does not provide physical equipment for our TV services. Therefore, returns of physical products are not applicable.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions about this Refund and Return Policy or need assistance with a refund, please contact us at:

Apollo Group TV
Email: [support@apollotgrouptv.com]
Website: https://tv.apollotgrouptv.com